HMH Maestro

IT Alerts

Network-Wide System Downtime on June 5

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All network traffic, including email, internet access and any third-party applications that require Internet access, will be unavailable from 8 p.m. to 10 p.m. on Sunday, June 5, 2022. The downtime will test the network’s “Airplane Mode” that in the case of a large-scale malware/cyberattack will block all inbound and outbound traffic at the network perimeter. This is part of HMH’s defenses against cyberattack.

ON CALL: If you are a team member on-call during this time, you will NOT have network remote access, and will only be able to provide support while onsite within the HMH network.

During the downtime,, and MySupport will not be available. Issues should be submitted by phone only:

* The Service Desk will be fully staffed during the downtime and will be available as systems are brought back online.